Paloma Lisboa is the Director of Operations for Estates & Facilities where she oversees safety, sustainability, community experience, EDI and governance across the directorate. She focuses on strategic performance and long-term change and transformation across the directorate. This includes the successful insourcing of 400 cleaning and security staff in 2019 and supporting Nick O’Donnell in implementing the Estates & Facilities Target Operating Model.
Prior to taking on this role, she led the transformation of King's Residences, creating one of the most accomplished accommodation teams in the UK and highlighting the importance of non-academic experience within the university environment.
Paloma's experience spans over 20 years and across the UK, continental Europe and Brazil. Her expertise centres on adding value to customers' and stakeholders' experience.
She is MBA-qualified (2011), holds a MA in Entrepreneurship and a BA in Hospitality Management.