Paloma Lisboa is the Director of Operations for Estates & Facilities at King’s College London, where she leads strategic planning and manages the teams responsible for safety, sustainability, community experience, EDI and governance across the directorate. In doing so, she aspires to shine a light on the value the physical estate adds to customers' and stakeholders' experience. Prior to taking on this role, Paloma led the transformation of King's Residences, creating one of the most accomplished accommodation teams in the UK and highlighting the importance of non-academic experience. Paloma's career spans over 22 years and taken her across the UK, continental Europe and Brazil. She is MBA-qualified (2011), holds a MA in Entrepreneurship and a BA in Hospitality Management.