Lisa Steele is Head of Residential and Hospitality Services, at Queen’s University, Belfast, where she leads the strategic development and delivery of high-quality residential and hospitality environments. With extensive experience in operational leadership, service excellence, and customer-focused innovation, Lisa has played a key role in shaping inclusive and engaging residential experiences.

She is passionate about enhancing wellbeing through thoughtfully designed services and is known for her collaborative approach, working across teams to deliver impactful outcomes. Lisa brings a wealth of insight into managing complex service environments and is committed to driving continuous improvement and high standards across the sector.